Frequently asked questions

The CarPlayBox is a vehicle-specific module that adds Apple CarPlay and Android Auto through the existing infotainment system while keeping the original system available.

Compare the exact vehicle match, included parts, product specifications, guide and warranty terms shown for the selected product. Do not choose a module only because it looks similar.

Use apps and functions supported by Apple CarPlay or Android Auto on your phone. Availability can depend on the phone, app, operating system and region; follow the app provider’s current guidance and never use distracting functions while driving.

The return conditions and any costs that apply to your order and market are stated in the current return policy. Read it before installing or using the product.

The CarPlayBox is designed for a vehicle-specific connector installation. Follow the complete guide and do not cut, drill or alter anything unless the guide for your exact vehicle explicitly requires it.

Phone apps and the phone operating system are updated on the phone. If product firmware instructions are provided for your CarPlayBox, follow only the current guide supplied for that exact product.

Manage permissions and data through the privacy settings of your phone and the apps you use. Review the current privacy information from Apple, Google and each app provider.

Compatibility depends on the make, model, year and infotainment system. Use only a combination listed in the vehicle selector; if your exact vehicle is not listed, do not choose a product by guessing.

Requirements can change with Apple CarPlay, Android Auto and phone updates. Check the current Apple or Google requirements and the guide for the selected CarPlayBox before ordering.

The module connects to the existing infotainment components with the supplied vehicle-specific connectors. The exact location and sequence vary by vehicle, so use the guide for your exact combination.

Verify the ordered product against the vehicle make, model, year and infotainment system. Read the complete guide, prepare the specified tools and make sure you can complete every step before disconnecting anything.

Difficulty and duration vary by vehicle, guide, tools and experience. Read all steps before starting; no single fixed time applies to every vehicle.

Required tools vary by vehicle. Check the complete vehicle-specific guide before starting and prepare only the panel tools, screwdrivers or other tools it specifies.

Pause and do not force panels or connectors. Use the contact form and include the order number, vehicle make, model, year, the current step and clear photos of the issue.

Available connection modes depend on the selected CarPlayBox, phone and vehicle. Check the product information and follow the pairing steps in the vehicle-specific guide.

Enable the connection settings named in the guide, select the device shown for your CarPlayBox and confirm the prompts on the phone and vehicle screen. Device names and steps can vary, so use the supplied guide.

The CarPlayBox is designed to use the existing screen and controls while keeping the original infotainment system accessible. The exact control method depends on the vehicle and is shown in the guide.

Original-feature support varies by vehicle and product configuration. Verify each feature in the selected product information and vehicle-specific guide before installation.

Online navigation and streaming use the connected phone’s data. Offline availability and downloaded maps depend on the app; check its current settings before travelling.

Saved-device behaviour depends on the selected product, but only one phone is normally active for CarPlay or Android Auto at a time. Follow the switching steps in the guide.

Camera input, automatic switching, parking sensors and guidance lines depend on the vehicle, camera and selected product. Verify every required feature in the product information and guide; do not assume a feature is included.

Only start if the selected camera is confirmed for your vehicle and a complete vehicle-specific guide is included. Read the full cable route and connection steps before removing panels.

Use the timing shown with your order and the later shipping confirmation. Dispatch can depend on the selected vehicle product and order status, so no single fixed deadline applies.

The current estimate for the selected delivery country is shown during checkout or in the order confirmation. After dispatch, use the carrier’s latest update.

When tracking is available, the shipping confirmation contains the tracking link. If it is missing after dispatch, use the contact form with your order number.

Use the contact form as soon as possible and include the order number and requested change. A change cannot be guaranteed once fulfilment or shipping has started.

Use the contact form immediately and consult the current cancellation and return terms for your order and market. The available option depends on the order status.

The current Market configuration of this European store uses EUR for all five active Markets, with local-currency conversion disabled. Available payment methods depend on the selected delivery country and Market and are shown during checkout before you place the order.

Follow the current return instructions linked to your order or shown in the return policy. Do not send the product until you have the correct instructions for your order and market.

After an accepted return is processed, the payment provider may need additional time to show the refund. Use the refund confirmation and provider status rather than a fixed universal deadline.

Do not install the product. Keep all parts and packaging together and use the contact form with the order number, vehicle make, model, year and infotainment system.

Exclusions are defined in the current warranty terms. Damage caused by forcing parts, using an incorrect product or not following the vehicle-specific guide may not be covered.

Enter the correct business details during checkout wherever the fields are available. Invoice and tax treatment depend on the resolved market and order; use the contact form before ordering if specific tax handling is required.

Use the contact form and include the order number when available, plus the vehicle make, model, year and a clear description of the question. Unverified direct channels are not published in this FAQ.

Use the contact form, state that the message is a complaint and include the order number and a concise description. Follow the current complaint information published for your order and market.