Frequently Asked Questions

You can only change an order if you have not yet received a shipping confirmation.

Contact our customer service via our chat, mail or via telephony to make a change.

Cancellation policy for orders

Orders without installation:

1. Cancellation before shipping confirmation: An order can only be canceled if you have not yet received a shipping confirmation. Contact our customer service to cancel the order.

2. Order already sent:

   • Refuse at the door: Refuse the package upon delivery. The package is then automatically returned to us.
   • Return shipment: Accept the package and send it back to us for a refund.

Orders with installation appointment:

Because our products are specifically adjusted for your vehicle, other rules apply for orders with installation agreements:

1. Cancellation period and costs:

   • Within 14 days of ordering: Customers have the right to cancel their order free of charge within 14 days after placing the order, if there are still there not a definitive installation appointment is planned. This is in accordance with the legal right to free return.
   • After 14 days: If a customer cancellation after this period of 14 days, cancellation costs will be charged on € 149.

2. Irrevocable appointment:

   • Final installation appointment: Once a definitive installation agreement has been established, cancellation of the appointment is no longer possible without cancellation costs of € 149 of the total order amount being charged if this cancellation takes place within 48 hours of determining the appointment. The reason for this is that the products are specifically configured for your vehicle immediately after making the appointment. These products are tailor -made and therefore not interchangeable with other vehicles, which entails expenses that cannot be reversed.

3. Resisting agreements:

   • Twice free of charge: Customers can change their installation appointment twice free of charge.
   • With a third change: With a request for a third relocation of the agreement, a advance payment of 50% of the total amount is required. In the event of cancellation after this third change, cancellation costs of € 149 will be charged.

4. Unannounced absenteeism at appointment:

   • Not registered Absence: If a customer is not present at the planned appointment without reporting this to Caroptions within 24 hours prior to the appointment, we will charge an expense allowance of € 149. These costs are invoiced on the basis of the total order amount. If the customer chooses to resist the appointment, the amount charged will be deducted from the total amount due when completing the installation.

For questions or for more information, contact our customer service. We are ready to help you!

You can change the address via PostNL via the 'Track & Trace' (received in the shipping confirmation) if it is not yet too far in the delivery process.

Click on the 'Track & Trace' and then click on 'Change delivery'.

Select the type of vehicle for the product you want to order, place the product in your digital shopping cart by clicking on "Add to shopping cart", then "view shopping cart" and finally on "checkout". Then go through the steps to place an order.

Is it not possible? Do not hesitate to contact customer service. They can help you place an order.

You pay safely at Caroptions via one of the following payment options:

iDealIDEAL is a payment method that can be used by consumers and companies with a bank account at almost every Dutch bank.

PayPalPayPal is an online payment system that acts as an intermediary for online and mobile payments between people, online sellers and web stores. Payments can be made from a bank account, credit card or from money received in the PayPal account. PayPal Purchase Protection covers all your online purchases when you use PayPal. For more information, www.payypal.com/nl/webapps/mpp/buyer-protection

Credit card Mastercard / Visa / American ExpressVia Mollie you pay quickly and easily payments via Creditcard, the most used payment method online worldwide. Within a few minutes you can already make payments via credit card.

Klarna Pay afterwards / pay in spread

Klarna offers the possibility to pay an order within 30 days afterwards. They also offer the possibility to pay the order spread. The order is then paid in three parts. As quickly your order has been sent, you will receive an email from Klarna with you the data of the planned payments and we will write off the first payment.

Bank transfer / transfer in advanceA transfer is a manual transfer to Mollie's bank account or directly to our account number. In addition to the account number, the consumer must also give a payment characteristic. After the transfer, it takes an average of 2 to 3 working days until we have received the money in our bank account. We can only process your order after receiving your payment.

ING Home'PayBelgian customers of ING Bank can easily pay online via ING Home’Pay.

KBC/CBCBelgian customers of the KBC/CBC Bank can easily pay online via the KBC/CBC payment button. Payments are immediately.

BancontactBancontact is a means of payment that is widely used by consumers and companies with a Belgian bank account.

SofortSofort is a payment method that can be used in 8 European countries. With a sofort payment it takes an average of 3 working days until we have received the money in our bank account. We can only process your order after receiving your payment.

Belfius immediately justBelgian customers of the Belfius Bank can easily pay online via the Belfius Pay Button.

We do not use additional order costs. Thinking of delivery, return and transaction costs are free.

The delivery time of our products varies depending on the specific vehicle model. Since every carPlaybox is configured for the chosen vehicle, this can lead to different delivery times per product. In general, we strive to send the same day.

You can click on the tracking link included in your shipping confirmation email. This will redirect you to the carrier’s website (UPS, FedEx, or USPS), where you can see the latest status of your package.

The delivery time of our products depends on the specific vehicle model. Since every CarPlayBox is custom-configured for your car, shipping may vary. On average, delivery takes about one week.

You don’t have to do anything. If you’re not home, the carrier will usually leave the package at your doorstep or with a neighbor. In some cases, it may be delivered to a nearby UPS, FedEx, or USPS location for pickup. You’ll receive an email or a notice with the details.

Unfortunately, we don’t have control over or insight into the exact delivery times of the carrier. We’re also unable to assign a specific delivery time.

The CarPlaybox from Caroptions is a module that is installed behind the infotainment system of your car. This module makes it possible to use Apple CarPlay and Android Auto in cars that do not support these functions as standard.

The CarPlaybox is an ingenious module that seamlessly connects to your current infotainment system. This innovative technology uses advanced signal transfer to circumvent the original limitations of your system.

With the help of a unique algorithm, the CarPlaybox reduces the data from your infotainment system and integrates it with Apple CarPlay or Android Auto. This process takes place without any disruption of the basic functions of your system.

The CarPlaybox is designed to be compatible with a wide range of cars. You can enter your license plate in the license plate field on our website to determine which carPlaybox is suitable for your specific car.

The CarPlaybox can be installed by our team of specialists. You can choose this option on the product page on our website. However, you can also choose to install the carPlaybox yourself.

The duration of the installation can vary depending on the specific model of your car. Contact us for a more specific timetable.

The most important advantage of the CarPlaybox is that it offers you the possibility to use Apple CarPlay and Android Auto in cars that do not support these functions as standard. This improves the functionality of your infotainment system and makes it possible to use your smartphone in a safe and handy way while driving.

Yes, the CarPlaybox is designed to seamlessly integrate into your existing infotainment system without jeopardizing the safety of your vehicle. In addition, the use of Apple CarPlay and Android Auto contributes to safety by making a hands -free operation of your smartphone possible while driving.

On our website you can enter your license plate in the license plate field. Our system will then automatically lead you to the right carPlaybox for your specific car.

We strive for the satisfaction of our customers. If you are experiencing problems with your CarPlaybox, please contact us and we will help you find a solution.

The CarPlaybox supports all apps supported by Apple CarPlay and Android Auto. This includes a wide range of apps, from navigation and music apps to messages and belfry functions.

Yes, the CarPlaybox is designed to be installed by the customer himself. In the box you will find a QR code that, when scanned, leads you to the installation manual for your specific car.

The level of difficulty of the installation can vary depending on the specific model of your car and your own technical skills. However, most customers believe that the installation is fairly easy and usually takes between half an hour to an hour. However, if you do not feel comfortable with the execution of the installation itself, we recommend having our team carried out by our team.

If you encounter problems during installation, you can contact our customer service. Our team is ready to help you and answer any questions.

Most installations do not last longer than half an hour to an hour. However, this can vary, depending on the specific model of your car and your own technical skills.

The CarPlaybox comes with everything you need for the installation. All you have to do is scan the QR code in the box to find the installation manual for your specific car.

Yes, returning is free.

You can read the return conditions by here to click.

Return can be delayed or refused for various reasons. It may be that the return is incomplete or that the product has been damaged (arrived). To exclude any misunderstandings, we will always contact you in the event of an unexpected delay or refusal.

We strive to have processed your reimbursement within 1 week of arrival. Does it take longer than 1 week? Please contact our customer service.

You can also receive your reimbursement via a gift voucher that you can spend on Caroptions.nl

For this, contact the customer service.

Services (carried out by caroptions) such as installing a carPlaybox, smart screen system, rear view camera or dashcam are not covered by the right of withdrawal once the installation has been carried out. This is because it concerns work and customization that cannot be undone. In this case, the right of withdrawal is therefore exclusively excluded for the installation itself. The right of withdrawal will continue to apply to the installed products, provided that they are dismantled within 14 days and returned in good condition.

Do you want to refrain from your purchase within 14 days, but is the product already installed by Caroptions? Then we can - only within that period - dismantle the product free of charge for you. In that case you will receive the purchase amount of the product back. Note: this applies only For the product itself, not for the installed installation.

Free -switched functions such as original CarPlay or Android Auto cannot be technically reversed. That is why there is no right of withdrawal as soon as they have been carried out.

The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. A factory warranty also applies to some products. This warranty does not affect the legal warranty.

You can of course expect a good product with every purchase. For that reason, the warranty covers all the defects that you as a user cannot be to blame for. Among other things, fall, impact and water damage are not included.

Depending on the type of accessory, it is covered under warranty. For example, certain accessories are intended to wear out and they are therefore not covered by the warranty.

The software that Caroptions offers on its products are very important for a good function. For that reason, we ensure that the software functions properly at all times.

We can often solve defects to the software remotely for you, contact customer service for this.

Caroptions B.V.

• 2709 N Hayden Island Dr

• STE 477796 

  Portland, Oregon, 97217 USA

• Chamber of Commerce number: 85999547

• VAT number: NL863826891B01

• Mail: support@caroptions.com

• Telephone number: +1 (760) 284-5200

If you have a complaint about our products or our service, you can contact us via: complaint@caroptions.nl. You will receive a substantive response from us within 14 days of receiving your complaint. 

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).